Frequently Asked Questions

Q: Are my deposit accounts FDIC insured?
A: Yes. FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. If you have more than $250,000 on deposit in the bank, you may have more - or less - deposit insurance coverage than you think.

Calculate your FDIC insurance coverage
Q: RSI Bank's website is not functioning properly on my computer. What's wrong? 
A: You may experience issues with this website if you are not using a supported browser or if your browser is out of date. This site supports the current and one prior major version of the following internet browsers: Microsoft Internet Explorer, Microsoft Edge, Firefox, Safari, and Chrome. If your browser is out of date, we recommend updating to the current version and then visiting the site.
Q: How do I set up Direct Deposit of my Social Security check?
A: You can either stop by a branch or call Social Security directly at 1.800.772.1213. You will need to know your bank account number as well as RSI Bank's routing number, which is 221272439.
Q: Can I get information about my account by phone?
A: Our customer service representatives are able to provide some account information over the phone. Any balance or transaction-related information can be provided by calling our 24-Hour Telephone Banking hotline 877.RSI.1851.
Q: How do I change the address on my accounts?
A: If you have moved or would like your statements mailed to a different address, please visit your nearest branch and speak with a customer service representative. If you are unable to visit a branch, please call 732.388.1800 and we will provide you with the required instructions. We will mail you a form that must be notarized.
Q: Can I open an account if I don't live in New Jersey?
A: Yes, Go Digital! accounts can be opened on our website.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs, and ACH (Automated Clearing House) transactions. Our Mobile Banking App offers Mobile Check Deposit. Simply take a picture of the front and back of your signed check and follow the instructions in the Mobile App.