Frequently Asked Questions

Q: Are my deposit accounts FDIC insured?
A: Yes. FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. If you have more than $250,000 on deposit in the bank, you may have more - or less - deposit insurance coverage than you think.

Calculate your FDIC insurance coverage
Q: RSI Bank's website is not functioning properly on my computer. What's wrong? 
A: You may experience issues with this website if you are not using a supported browser or if your browser is out of date. This site supports the current and one prior major version of the following internet browsers: Microsoft Internet Explorer, Microsoft Edge, Firefox, Safari, and Chrome. If your browser is out of date, we recommend updating to the current version and then visiting the site.
Q: How do I set up Direct Deposit of my Social Security check?
A: You can either stop by a branch or call Social Security directly at 1.800.772.1213. You will need to know your bank account number as well as RSI Bank's routing number, which is 221272439.
Q: Can I get information about my account by phone?
A: Our customer service representatives are able to provide some account information over the phone. Any balance or transaction-related information can be provided by calling our 24-Hour Telephone Banking hotline 877.RSI.1851.
Q: How do I change the address on my accounts?
A: If you have moved or would like your statements mailed to a different address, please visit your nearest branch and speak with a customer service representative. If you are unable to visit a branch, please call 732.388.1800 and we will provide you with the required instructions. We will mail you a form that must be notarized.
Q: Can I open an account if I don't live in New Jersey?
A: Yes, Go Digital! accounts can be opened on our website.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs, and ACH (Automated Clearing House) transactions. Our Mobile Banking App offers Mobile Check Deposit. Simply take a picture of the front and back of your signed check and follow the instructions in the Mobile App.
Q: How do I log into Online Banking as an existing user?
A: The Online Banking login pane is located on the right side of the home page screen. Customers with an existing Online Banking username and password should use the Existing Users tab to log into Online Banking. This login field is used for both personal and business accounts.

If you are a customer with both personal and business online banking access, you have separate usernames for your personal and business accounts. If you have forgotten your username or password, click "Forgot username/password?" or contact our Call Center at 732.388.1800 during regular business hours for assistance.
Q: Where is the login for Business Online Banking?
A: In July of 2020, the Online Banking login screens were consolidated. The same login pane is now used for both personal and business accounts. Please see the Q&A "How do I log into Online Banking as an existing user?" for more details on the log in process.
Q: How do I order personal checks?
A: Ordering your personal checks is simple. You may order checks online, contact our Call Center at 732-388-1800 during normal business hours, or bring your check reorder slip to a nearby branch.