Guard Against Social Engineering
Social engineering is a form of psychological manipulation that is used by criminals to influence or trick people to gain control of their computer systems or access their personal information. Criminals use phone, email, regular mail, or direct contact, and a variety of techniques, such as phishing, spear phishing, baiting, and pretexting, to gain illegal access. Once the criminal has access, they can use it to steal money, personal or financial information, and more.
Keep these points in mind if you receive a phone call, email or other form of message about RSI Bank or your other banking institutions:
- Only call your financial institution using the phone number(s) listed on your bank's public website.
- RSI Bank will never ask users to share their online banking credentials. Do not share your online banking credentials (username and password) or provide one-time passcodes. to anyone who is not authorized to have access to your account.
- Never click on links in unsolicited emails or texts. If you are unsure if an email or text was sent legitimately from RSI Bank, contact our Call Center for assistance.
- If you receive a text, call, or email for one-time passcode authorization that you did not request, do not respond to the text, call, or email.
- Never trust Caller ID; Caller ID may be modified by scammers to show your financial institution's name. This is called Caller ID spoofing.
Learn more about common online scams on the Federal Trade Commission’s website and read tips on common security issues for non-technical computer users on the Cybersecurity & Infrastructure Security Agency website.